Privacy Policy

Duck N Dive Ltd is committed to protecting your privacy and complying with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR).

Who We Are

This website is operated by Duck N Dive Ltd, a company registered in England and Wales (Company Number: 10203799). Our registered office is:

85 Wyvern, Woodside, Telford, England, TF7 5QH
Please note that this address is for correspondence only. We do not accept visitors without prior appointment.

How We Collect Your Data

We collect and process personal data via the following means:

• Website forms: When you submit an enquiry using our contact form, your data is processed through Webflow’s built-in form system. This includes your name, email address, and any message you provide. We use this data solely for the purpose of responding to your enquiry.
• Google Analytics: If you accept cookies via the consent prompt, Google Analytics will track anonymised usage data. This helps us understand how visitors use our website and improve your experience.
• Bot protection: We use Google reCAPTCHA and Cloudflare to prevent spam and malicious traffic. These services may analyse technical data (e.g. IP address, browser type, behaviour patterns) to verify requests.
• Local storage: Your cookie preferences are stored in your browser’s local storage, not in cookies. No personally identifiable information is stored or shared.
• External links: Our website includes a link to our third-party "Family Portal". Please be aware that this falls under the third party’s own privacy policy and we do not accept responsibility for their data practices.

Lawful Basis for Processing

We process your data under the following lawful bases:

• Consent: For Google Analytics and cookies, only when you opt in.
• Legitimate interests: To prevent spam and abuse (via Cloudflare and reCAPTCHA).
• Contractual necessity: To respond to your enquiry if you contact us.

How We Store and Share Your Data

Form submissions are stored securely by Webflow. We do not sell or share your personal data with third parties for marketing purposes. Access is restricted to authorised staff only.

Your Rights

Under the UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (in certain circumstances)
• Withdraw consent at any time (where applicable)
• Object to or restrict processing in some situations
• Lodge a complaint with the Information Commissioner’s Office (ICO)

Contact Us

If you have any questions about this privacy policy or would like to exercise your rights, please contact:

Email: info@dndswim.co.uk

Changes to This Policy

This policy may be updated occasionally to reflect changes in regulation or our services. We recommend you review it from time to time.

Last updated: 7th May 2025